Refund policy

Cancelling your order

If you are a consumer in the UK or the EU you may cancel your order for any reason within 14 days of receiving it, without giving a reason. Our products are printed to order, but they are standard catalogue designs rather than items personalised to you, so this right applies in full.

To cancel, email qytizz@gmail.com with your order number, or use the cancellation form. Telling us within the 14 days is enough — you then have a further 14 days to send the goods back.

Returns and refunds

• Email us first and we will confirm the return address — please do not send anything back before you have it.
• You pay the cost of returning the goods unless they are faulty or not as described.
• Please return items unworn and unwashed, with any tags attached. We may reduce your refund to reflect handling beyond what is needed to check the item.
• We refund within 14 days of receiving the goods back, or of proof that you sent them, using the payment method you paid with. That includes standard outbound delivery you paid.

If something is wrong with your order

Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have 30 days from delivery to reject them for a full refund, and repair or replacement after that. Send us a photo of the problem and we will sort it — you will not pay return postage on a faulty or wrongly printed item.

Complaints

Email us first. If we cannot resolve a complaint between us, you may be entitled to refer it to an alternative dispute resolution provider, and we will tell you which one applies at that point.